Terms of use
By using Eightlab, you agree to these Terms of Use. Please read them carefully.
By accessing or using our website or services, you agree to be bound by these Terms.
If you do not agree, you must immediately stop using the website and services.
“Eightlab”, “we”, “us”, or “our” refers to Eightlab Pty Ltd, based in Brisbane, Queensland, Australia.
Overview
Eightlab provides AI-driven GEO (Generative Engine Optimisation) services designed to increase a brand’s visibility across AI platforms such as ChatGPT, Gemini, Claude, and Grok. Our services may include:
AI question and brand-mention analysis
GEO-based content insights
AI traffic routing
Consultations and reports
Future SaaS platform features
We aim to support businesses in improving visibility, but we do not guarantee rankings, citations, mentions, or specific outcomes, as AI platforms operate independently of Eightlab.
Eligibility
To access our services and website, you must:
Be at least 18 years old
Have the legal capacity to enter into agreements
Use the website in accordance with Australian law
If you access Eightlab on behalf of a business, you confirm that you have authority to bind that business.
Acceptable use
You agree not to:
Use our website or platform for unlawful or unauthorised purposes
Attempt to interfere with security features or system integrity
Copy, scrape, or reproduce Eightlab content or dashboards
Reverse engineer or attempt to derive the source code of our tools
Misuse or exploit our AI analysis
Introduce viruses, malicious code, or bots
Use our platform to train or compete with our AI models
Engage in any behaviour that harms Eightlab or its users
We may suspend or terminate access if we suspect misuse or breach of these Terms.
Intellectual property
All content on the Eightlab website and platform—including text, graphics, branding, AI models, workflows, dashboards, methodologies, and proprietary processes—is protected by intellectual property laws.
You must not:
Copy or reproduce materials without permission
Claim ownership over EightLab methodology
Use our insights for resale, sublicensing, or competing services
You are granted a limited, revocable, non-exclusive license to use the website and services for your own business use.
Accuracy of Information
While we aim to provide reliable insights, our services rely on AI systems that may:
Produce inaccurate or incomplete data
Change based on updates by platforms like OpenAI, Google, Anthropic, etc.
Deliver variable results based on model behaviour
We do not guarantee that:
Information displayed will be error-free
AI mentions or visibility will remain consistent
AI platforms will continue providing the same data indefinitely
Use all outputs at your own discretion.
Third-Party Services & Links
EightLab may contain links or integrate with services such as:
ChatGPT / OpenAI
Google Search / Gemini
Anthropic Claude
Grok / X AI
Other digital platforms
We are not responsible for:
Their accuracy
Their availability
Their content
Their data handling practices
Your interactions with third-party platforms are governed by their own terms & privacy policies.
Privacy
Your use of EightLab is also governed by our Privacy Policy, which outlines how we collect, store, and process data.
By using the website or our services, you consent to our data practices as detailed in the Privacy Policy.
Limitation of liability
To the maximum extent permitted by Australian law, Eightlab is not liable for:
Loss of revenue, profits, business opportunities, or data
Errors generated by third-party AI systems
Temporary website or system outages
Reliance on AI-generated outputs
Indirect or consequential losses
Our total liability for any claim is limited to the amount paid (if any) for the specific service involved.
Nothing in these Terms excludes your rights under the Australian Consumer Law (ACL).
Website & Service Availability
We strive for reliability but do not guarantee:
Uninterrupted access
Immediate service output
Error-free performance
Continuous integration with AI platforms
Absence of bugs or downtimes
We may modify or suspend access for updates, maintenance, or improvements.
Changes to terms
EightLab may update these Terms at any time.
When updated, the “Last Updated” date will be revised accordingly.
By continuing to use the website or services after changes are published, you accept the updated Terms.
Contact
For questions or legal concerns, reach us at contact@eightlab.co