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Terms of Service

Last updated: May 21, 2026

Welcome to Eightlab. These Terms of Service (Terms) govern your access to and use of our website, platform, analytics tools, and related services (collectively, the Services). By accessing or using the Services, creating an account, or purchasing a subscription, you agree to these Terms. If you do not agree, please do not use the Services.

1. Who we are

Eightlab is an AI search analytics platform headquartered in Brisbane, Queensland, Australia. We help marketing teams track brand visibility across AI-powered search and recommendation engines, understand performance, and improve discoverability.

2. Eligibility

  • You must be at least 18 years old, or have consent from a parent or legal guardian, to use the Services.
  • By using the Services, you confirm you have the legal capacity to enter into these Terms in your jurisdiction.
  • If you use the Services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

3. Your account

  • You are responsible for safeguarding your account credentials and for all activity under your account.
  • Please keep your account details accurate and up to date.
  • Notify us promptly at hello@eightlab.co if you suspect unauthorised access.
  • We may suspend or terminate accounts that violate these Terms or pose a security risk.

4. Subscriptions, billing, and refunds

Paid plans, pricing, and billing cycles are shown on our pricing page or in your account dashboard at the time of purchase. Unless stated otherwise, fees are quoted in the currency shown at checkout and may include applicable taxes.

  • Subscriptions renew automatically unless cancelled before the renewal date.
  • You may cancel at any time; access continues until the end of the current billing period unless otherwise stated.
  • Refunds are handled in accordance with our published refund policy and applicable law. Contact us if you believe a charge was made in error.
  • Australian Consumer Law: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

5. Acceptable use

You agree not to:

  • Use the Services for unlawful, fraudulent, or harmful purposes.
  • Attempt to gain unauthorised access to our systems, other accounts, or third-party services connected to the platform.
  • Reverse engineer, scrape, or overload the Services except as permitted by law or with our written consent.
  • Upload or transmit malware, spam, or content that infringes intellectual property or privacy rights.
  • Misrepresent your identity, brand, or affiliation when using visibility tracking or reporting features.

We may investigate violations and take appropriate action, including suspension or termination, without prior notice where reasonably necessary to protect the Services or other users.

6. AI visibility data and third-party platforms

The Services may query, analyse, or display information relating to third-party AI platforms, search engines, websites, and public sources. Results depend on factors outside our control, including changes to AI models, indexing, and platform policies.

  • We do not guarantee that any brand will appear in AI-generated answers or recommendations.
  • Analytics, scores, and insights are provided for informational purposes and should not be the sole basis for business decisions.
  • Your use of third-party platforms remains subject to their own terms and policies.

7. Intellectual property

  • All content, software, branding, and materials we provide are owned by or licensed to Eightlab and protected by applicable law.
  • We grant you a limited, non-exclusive, non-transferable licence to access and use the Services for your internal business purposes in accordance with these Terms.
  • You must not copy, modify, distribute, or create derivative works from our platform or content without prior written permission.

8. Your content

You retain ownership of content you submit (such as brand names, URLs, prompts, or uploaded materials). You grant us a worldwide, non-exclusive licence to use, store, process, and display that content solely to operate, improve, and provide the Services.

You confirm you have the rights to submit your content and that it does not infringe third-party rights or applicable law. We may remove content that breaches these Terms.

9. Privacy

We handle personal information in accordance with our Privacy Policy. By using the Services, you acknowledge that policy.

10. Beta features and experimental tools

We may offer beta or experimental features, including AI-assisted analysis. These may change, be withdrawn, or produce incomplete results. Use your own judgment and verify outputs before relying on them for critical decisions.

11. Disclaimers

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim warranties not expressly set out in these Terms. Nothing in these Terms excludes, restricts, or modifies consumer guarantees or rights you may have under the Australian Consumer Law.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or exemplary damages, loss of profits, revenue, data, or business opportunities arising from or related to the Services. Where liability cannot be excluded under the Australian Consumer Law, our liability is limited, at our option, to resupplying the services or paying the cost of having the services supplied again.

13. Indemnity

You agree to indemnify and hold Eightlab harmless from claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, your content, or your unlawful use of the Services.

14. Termination

  • You may stop using the Services at any time. Cancelling a subscription takes effect as described in your account or plan terms.
  • We may suspend or terminate access if you breach these Terms, fail to pay applicable fees, or where required by law.
  • Provisions that by their nature should survive termination will continue to apply.

15. Governing law

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland for disputes arising from these Terms, subject to any rights you may have under applicable consumer protection laws.

16. Changes to these Terms

We may update these Terms from time to time. If changes materially affect your rights, we will take reasonable steps to notify you (for example, by email or a notice on the website). Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms? Contact us at hello@eightlab.co or write to Level 4 / 80 Ann Street, Qld, Brisbane 4000.